Optimizing Consumer Litigation Management: A Comprehensive Company Strategy

Consumer litigation poses a substantial challenge to companies of all sizes, encompassing legal processes where consumers seek accountability from companies for product or service-induced damages. The financial and reputational repercussions of mishandling such lawsuits underscore the need for a well-prepared corporate legal department. Effectively addressing consumer disputes necessitates a multi-faceted strategy, spanning prevention, swift response, […]

Doctors are still covered under the ambit of the New Consumer Protection Act, 2019

After the enactment of the New Consumer Protection Act 2019, there is a debatable question among, legal practitioners, medical practitioners, Judicial and quasi-judicial platforms that whether medical practitioners or doctors come under the preview of New Consumer Protection Act 2019 and consumer complaint can be filed against them for any deficiency in service. This question […]

The onus of proof that there was a deficiency in service is on the Complainant

The Supreme Court of India comprising of Justice Hemant Gupta & Justice V Ramasubramaniam allowed the appeal on 06.10.2021 in the case “SGS India Ltd. versus Dolphin International Ltd.” and held that the onus of proof that there was deficiency in service is on the complainant. If the Complainant is able to discharge its initial […]

Pecuniary Jurisdiction of National Consumer Disputes Redressal Commission under Consumer Protection Act 2019

The National Consumer Disputes Redressal Commission has recently upheld in a judgment [M/s. Pyaridevi Chabiraj Steels Pvt. Ltd Vs. National Insurance Company Ltd. & Ors., C.C. No. 833/2020] which was passed in the light of amended Consumer Protection Act 2019 that the pecuniary jurisdiction of a competent consumer commission is to be determined by the […]